SaaS support teams face a unique challenge: customers need help during onboarding, at 2am, in 14 different time zones. Sitepilot's AI chatbot handles the repetitive questions so your team focuses on the complex ones.
Start free →Answer setup and integration questions instantly, 24/7. Reduce time-to-value for new signups without growing your support headcount.
Catch users before they give up. A chatbot that answers “Why isn't X working?” at 11pm prevents the cancellation email the next morning.
When free-tier users ask about Pro features, the bot can capture their email and flag them as upgrade opportunities in your CRM.
Connect your docs
Paste your documentation URL (or help.yourapp.com). Sitepilot crawls every page and builds a searchable knowledge base in minutes.
Embed in your app
Add a one-line script to your dashboard. The widget appears as a chat bubble — visible without interrupting the user's workflow.
Review and tune
Check the conversation logs weekly. Any question the bot fails on is a gap in your docs — fix the doc, re-crawl, done.
Yes. You point Sitepilot at your documentation, changelog, and help centre. It learns your product's specific terminology, features, and workflows — so it can answer 'How do I set up SSO?' or 'What's the difference between the Starter and Pro plan?' accurately.
Well-documented SaaS products typically see 35–55% deflection — meaning more than a third of questions get resolved by the bot before becoming tickets. Products with comprehensive docs see deflection rates as high as 65%.
Yes. The embed script works on any page you control. Many SaaS companies embed it inside the app itself, next to complex features, where users most often get stuck.
After publishing new docs or release notes, trigger a re-crawl from your Sitepilot dashboard. The bot's knowledge updates within minutes — no retraining or engineering work needed.
Set up in under 10 minutes. Free trial, no credit card required.
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